Whether it be a scheduled flight program or charter operation, our passenger flight services department covers all terminal and ramp procedures according to IATA standards and regulations. Our counter staff is certified in numerous check-in systems and receives regular training in customer service and document validation. All our ramp staff possesses the relevant DGR certifications and ramp safety training, in addition to the dedicated staff who have load control certification on numerous aircraft types.

Make sure to enquire about the "incentive packages" if you run scheduled flights. The Ministry of Tourism and Antiquities (MOTA) launched the incentive program as a win-win solution to help both the airlines and the tourism industry at the international airports of Hurghada, Sham El Sheikh, Marsa Allam, Taba, Luxor, Aswan, Abu Simbel, and El Alamein.